You're not locked into a contract, free to cancel at any time.
High speed and always on when you need to access the internet.
No bill shock, exceed your data and you're shaped for the rest of the month.
Upgrade or downgrade your plan speed or data allowance for free.
Lots of data allowances to choose from, there's bound to be one to suit you.
Our support centre is based in Australia and we're ready if you need us.
This is a critical information summary for NBN services.
|Service Description||The internet service is delivered on NBN infrastructure provided by the carriers we resell through.|
|Minimum term||Month to month contract|
|Important conditions||This is a prepaid service and you are required to ensure there is credit in your account to cover the monthly cost of the broadband service in advance.
However, this does not mean that if you do not top up your account that it will automatically be cancelled. You will continue to be billed for the Service until you contact us to cancel the service.
Service availability is reliant on our carriers having infrastructure available to service your location.
|Setup Fees||Refer to selected plan|
|Minimum monthly charge||One months cost depending on the plan you select.|
|Maximum monthly charge||NA|
|Early termination charge||No early termination charge.|
|Speed change charge||$0|
|New Development Fee||There may be a new development charge in some locations, please ask if it will apply to you when ordering.|
|Peak Data||Offpeak Data||12/1 Mbps^||25/5 Mbps^||50/20 Mbps^||100/40 Mbps|
|S||10 GB||40 GB||$30 ($0.60/GB)||$35 ($0.70/GB)||$45 ($0.90/GB)||$50 ($1.00/GB)|
|M||50 GB||200 GB||$40 ($0.16/GB)||$45 ($0.18/GB)||$55 ($0.22/GB)||$60 ($0.24/GB)|
|L||100 GB||400 GB||$50 ($0.10/GB)||$55 ($0.11/GB)||$65 ($0.13/GB)||$70 ($0.14/GB)|
|XL||250 GB||1000 GB||$60 ($0.048/GB)||$65 ($0.052/GB)||$75 ($0.060/GB)||$80 ($0.064/GB)|
|XXL||500 GB||2000 GB||$75 ($0.030/GB)||$85 ($0.034/GB)||$90 ($0.036/GB)|
|XXXL||1000GB||5000GB||$85 ($0.014/GB)||$95 ($0.016/GB)||$100 ($0.017/GB)|
|Access your data usage||You can access your data usage by going to My Account|
|Customer service contact||During business hours 9AM to 5PM weekdays call 13 28 23 or +61 3 9097 7770 or email firstname.lastname@example.org any time.|
|TIO contact details||
We will work hard to rectify any problem you might have with us or our service, if however you have exhausted all avenues for resolving your complaint and aren't satisfied with the suggested remedies, you can contact the Telecommunications Industry Ombudsman (TIO) by phone on 1800 062 058
For full contact details, visit: http://www.tio.com.au/about-us/contact-us