Communicate Outside The Box

Billing & Payments

This is our policy regarding billing and payments.


The billing process:

We run a prepaid service so it is a requirement for continued service that your account maintains a credit balance.

Call charges are deducted from the account balance usually within a minute or two after the call completes.

Recurring charges for number rental or other monthly fees are billed in arrears and are deducted from the account balance when end of month billing runs usually around the 2nd of the following month.

The system will send a reminder notice on the 1st of the month if it estimates that your monthly charges are going to take your account into a negative balance.

 

Auto topup:

There is an automated payment feature available to you within the online control panel.

You can specify a low balance and a topup amount and the system will topup your account when it is running low according to your settings..

The auto topup process send email notifications when your account is getting close to the low limit and again after payment is processed notifying you of the status of the transaction.

 

Payment by Credit Card:

Login to your account portal and go to the 'Accounting' section to make payment, choose the Credit Card option.

Payments are processed in realtime and successful transactions are applied to your account immediately.

The minimum amount that can be paid by credit card is $10.

The maximum amount that can be paid by credit card is the total of the last 3 months charge or $10 whichever is greater.

 

Payment by Paypal:

Login to your account portal and go to the 'Accounting' section to make payment, choose the Paypal option.

Payments are processed in realtime and successful transactions are applied to your account immediately.

The minimum amount that can be paid by Paypal is $10.

The maximum amount that can be paid by Paypal is $100.

 

Payment by Bpay:

Login to your account portal and go to the 'Accounting' section to make payment, choose the Bpay option.

You will see your reference number and the Telecube Bpay biller code there.

Payments are processed overnight and transactions are applied to your account the next business day.

The minimum amount that can be paid by Bpay is $10.

The maximum amount that can be paid by Bpay is $25,000.

 

Disputes:

If you dispute a bill, you must notify us within 14 days of the date of the bill, telling us the invoice date and number, the amount you dispute, your detailed reasons and any documentation to support your claim. You must pay any amount that you do not dispute by the due date. We will investigate the dispute and notify you of the outcome within a reasonable period. If we find an error in the bill, we will reissue the bill and will credit your account with any overpayment and you must pay any outstanding remainder by the due date. If you no longer have an account with us, we will take reasonable steps to refund any overpayment to you.

If you are not satisfied with the outcome of the dispute, you can seek to resolve the dispute through our complaints process.